THE IMPACT OF QUALITY CONTROL TECHNIQUE ON THE PROFITABILITY IN MANUFACTURING ORGANIZATIONS
[A CASE STUDY OF NEW NIGERIAN NEWSPAPERS, KADUNA)
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1.0 Introduction – – – – – – – – 1
- Background to the Study – – – – – – 1
- Statement of the Problem – – – – – – 5
- Objective of the Study – – – – – – – 7
- Statement of Hypothesis – – – – – – 8
- Significance of the Study – – – – – – 9
- Scope of the Study – – – – – – – 10
- Limitation of the Study – – – – – – 11
- Historical Background of the Case Study – – – 11
- Definition of Terms – – – – – – – 13
2.0 Introduction – – – – – – – – 16
- Definition of Quality Control Technique – – – 17
- Quality Inspection/Monitory – – – – – 18
- Quality Control Technique Function – – – – 27
- Quality Control Technique and Inspection – – – 29
- Quality and Reliability – – – – – – 32
- Quality Control in Printing Department Printing Process – – 39
- Acceptance Sampling Technique in Quality Control Technique – 39
- Total Quality Management (TQM) Techniques in Quality Control 42
- Economic of Quality Control – – – – – 47
3.0 Research Methodology- – – – – – – 49
- Research Design- – – – – – – – 49
- Research Population – – – – – – – 49
- Sample Size and Sampling Techniques- – – – 49
- Method of Gathering Data – – – – – – 50
- Justification for Method Used – – – – – 51
- Method of Data Analysis – – – – – – 52
- Justification of Instrument Used – – – – – 53
References – – – – – – – – – 55
This research work on the impact of quality control techniques on profitability in manufacturing organizations strives to assess the role of quality control in enhancing the profitability of manufacturing organizations. The study argues that the ultimate aim of any manufacturing company is the production of quality goods and services for the satisfaction of its customers and to maximize profit. The study reveals that for any product to survive the competitive nature of the market depends on the value attached to the products by the consumers. Such value may include quality, durability, price, utility and cost of others. It further asserts that printing industries are concerned with/ despite the fact that the printing products are being used by a wide range of customers within the society, there is need for the manufacturers to consider individual optimum benefits, to be abele to accomplish this aim, the quality of the product must be given adequate recognition. One of the major findings was that, the quality control personnel need to be given adequate compensation and recognition to enable them perform creditably well. Their basic functions of supervision is to ensure that standard outputs are produced for the satisfaction of their clients. It is recommended that New Nigeria Newspaper should therefore intensify more effort in their quality control techniques practice to bring their products to the standard of other foreign country predicts so as to enhance their profitability.
1.1 BACKGROUND OF THE STUDY
The ultimate aim of any manufacturing company is the production of quality goods and services for the satisfaction of its customers and to maximize profit.
The quality production may be checked by the following:
Good/term vs defectives.
– Production: Production is a any process or procedure designed as well as organized to transform a set of input components into specified set of output elements.
– Inspection: Why do we inspect? To need out inferior product of course but if I stop with that answer, I will over look most of what I should be doing inspection is done his the production process not only to catch the bad item, but also save wasting further work on them.
– Good/term: The quality of production can be checked by accepting the unit that are good and reject the unit that are defective or present defective production.
The quality of production by good/terms vs defective product is determine as quickly as possible during the production cycle when qualities is shipping so that corrective may be taken before the occurrence of real loss in the form of defective items.
A quality control system must include inspection. In the case, however, the basic purpose of such inspection is not isolate good and bad unit, but to play watch dog over the production process there by providing the control required to keep performance within acceptable limits. The consumer reaction, the quality of production is checked from the reaction of consumer of a product if the attitude of consumer is positive then quality is said to be met but if the reaction is negative towards a particular product is said to be me.
The effect of the consumer reaction on the organization is that the organization may end up losing t heir customer to their competitors when the reaction is negative and could lead to the collapse of the organization. But when the reaction of consumer is positive it brings about:
Increase in the sales of the organization product and also brings good wheel to the organization. In terms of having more customers which of course will make the organization to remain in the market.
The quality of production is determine as quickly as possible during the production cycle, when quality is slipping so that corrective action may be taken before the occurrence of real loss in the form of defective items. A good quality control system must include inspection. In this case, however, the basic purpose of such inspection is not to isolate good and bad units but to play watch dog over the production process there by proceeding the control required to keep performance within acceptable limits.
Quality control means different things to different people. Quality control is more than a set of statistical formular and table for acceptance and control. Indeed, it is more than the department unit responsible for quality control to an enlightened. Management it must represent a business investment, which any other investment should show paper returns to justify its existence.
The control of quality is the responsibility of every one in the organization what over is produce by person or machine, the person or the operator doing the work or operation of the machine is the one who can most effectively control quality or make information available so that desired quality control can be attained so that immediate action can be taken. The person who has most influence for good or bad over the worker whether the work is production or administration is the first line supervision. This supervisor becomes the determinant which the total quality control effort revolves.
This project will therefore assess the import of quality control on profitability in manufacturing organizations. With emphasis on the printing industry and in particular to new Nigeria Newspaper limited Kaduna.
1.2 HISTORICAL BACKGROUND OF NEW NIGERIA NEWS PAPERS LIMITED
The New Nigeria News paper limited,. Whose hand office is located along Ahmadu Bello Way Kaduna was incorporated and launched by the Northern Regional Government on 23rd October, 1964. The Launching of the company was performed by his Royal Highness Late sin Ahmadu Bellow Raba the sardauna of sokoto. Its original name was Northern Nigeria Newspaper Limited until it was change to now Nigeria Newspaper limited after the creation of state in 1967. The aims of the establishing the company was primarily to print and publish newspapers which will provide means of public enlightment and education for the growing literate population of Nigeria. It was also decided that the