ASSESSING PERFORMANCE APPRAISAL TECHNIQUES IN ORGANISATION

(A case study of Nigerian Bottling Company Plc, Kaduna)

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ABSTRACT

Application of performance appraisal techniques affects the generally performance and quality of services obtained from workers. It is in recognition of the role assessing the staff plays in the organisation, and the importance of their appraisal as regards their performance on their job that I decided to write on the topic “Assessing Performance Appraisal Techniques In Organisation (A Case of Nigerian Bottling Company Plc) various literature were consulted to see the relationship of my assessment. In testing the hypothesis, data was collected through the use of questionnaires, and personal interview from the organisation under study and were analysed. Chapter one served as the general introductory part of the project, chapter two composed of literature review of the study, chapter three was the research methodology, while chapter four is for data presentation and analysis. Chapter five provided the summary of the study, conclusion and recommendations for further the use of the organisation and further researchers

CHAPTER ONE

1.0 Introduction – – – – – – – 1

Background of the study – – – – – 1
Statement of the problems – – – – – 4
Research question – – – – – – 5
Objective of the study – – – – – – 6
Scope of the study – – – – – – 7
Limitation of the research- – – – – – 7
Definition of terms – – – – – – 8

CHAPTER TWO

Literature Review

2.1 Introduction – – – – – – – 9

2.2 Providing a criteria for appraisal techniques – – 12

2.3 Reason and importance of appraisal – – – 13

2.4 Appraisal techniques used by organisation – – 19

2.5 Reasons for appraising performance – – – – 26

2.6 Responsibility for appraisal – – – – – – 27

2.7 Problem of performance appraisal – – – – – 30

CHAPTER THREE

Research Methodology

3.1 Introduction – – – – – – – – 35

3.2 Research design – – – – – – – – 35

3.3 Data collection procedure — – – – – – 36

3.4 Population – — – – – – – – 37

3.5 Sample size- – – – – – – 38

3.6 Convenience sample method – – – – – – 38

CHAPTER FOUR

Data presentation and analysis

4.0 Introduction – – – – – – – – 40

Data presentation and analysis – – – – – 40
Test of hypothesis – – – – – – – 52

CHAPTER FIVE

Summary, Conclusions and Recommendations

5.1 Introduction – – – – – – – – 56

5.2 Summary – – – – – – – – – – 57

5.3 Conclusion – – – – – – – – – 59

5.4 Recommendations- – – – – – – – 61

Appendix – – – – – – – – – – 64

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

Organisations uses performance appraisal their strength and weaknesses and to improve in their operations.

Performance appraisal is defined as the formal assessment and rating of individual workers by the supervisors and the manager.

In any organisation, manpower remains the most prominent and the most valuable assets among other factors of production. It is this reason performance appraisal is given recognition as a tool to improve organisational activities.

Nigeria Bottling Company Plc (NBC) is a Greek-Own company with branches in more then 180 countries all over the world including Nigeria.

Nigeria Bottling Company Plc (NBC) which is part of coca-cola was incorporated in Nigeria in November, 1951 to bottle and sell carbonated non alcoholic beverages. The company has the sole franchise to bottle coca-cola products in Nigeria.

Production of coca-cola began in 1853 at a bottling facility Lagos and new plants at Kano, Port-Harcourt and Ibadan were opened.

The Nigeria Bottling Company Plc (NBC) became a public company in 1972 with its shares listed on the Nigerian stock exchange.

Nigeria Bottling Company Plc (NBC) generate it own power and is self sufficient and it also have its own carbondioxied and water production. It has it bottling facilities around the country and it uses 82 distributions outlets with the Head quarter at Ebute-metta, Lagos state.

In Nigeria today, coca-cola is number one bottler of soft drinks, selling more than 20 million bottles per-day this is a figure which is still growing with the continuing expansion of the existing 18 plants in various parts of the country. Coca-cola is bottled in Lagos, Ibadan, Part-Harcourt, Anambra, Plateau and Kware state. Others includes Kaduna, kano and maiduguri state.

Fanta is by far orange segment and Sprite is the most widely sold lemon drink in Nigeria . coca-cola, Fanta and sprite are the more products of the company

Achievement of coca-cola has brought the development of numbers of sisters industries and there are all contributing to the growth of the Nigerian economy.

Nigeria Bottling Company plc obtains its bottles from the Delta Glass company in Ugelli.

The Nigeria Bottling Company Plc (NBC) is a subsidiary company of leventis group which serves as the parent company. It is established in 1977 as one grown line plant with 50 staff but it has grown to the line plant with 240 workforce.

The corporate objectives of Nigeria Bottling Company Plc (NBC) includes the followings:

Product such as coca-cola, start up to a certain capacity as allocated to each of the beverage.
Transfer of technology in beverage production to Nigeria. Creation of employment opportunities to Nigerian.

Generation of considerable internal revenue for government through the payment of exercise duties, import duties and company

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