THE CONTRIBUTIONS OF INFORMATION TECHNOLOGY IN THE OPERATIONS OF BANKS IN NIGERIA

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CHAPTER ONE

1.1       INTRODUCTION: BACKGROUND TO THE STUDY

Information technology has already become the nervous system of banks the world wide. Banks all over the world realized that only those that overhaul the whole of their payment and services delivery systems and operations are likely to survive and prosper in this global world of technology. This is due to the pressure of globalization, consideration, deregulation and rapidly changing technology. In order to properly place themselves in favourably  positions to be reckoned with in the new country, banks are making use of information technology (IT).

They realized that the banking industry requires more of electronic manipulation and shuffling of bits based money and other banking transaction instead of paper. In order words, paper-based transactions. Whether a bank would be successful or not, depends on the total to which it is investing in IT and using IT in an innovative manner. The reason for this is the  fact that in the  future, banking transactions would be conducted in a cyber space.

1.2       STATEMENT OF THE PROBLEM

Generally, the banking industry in Nigeria has witnessed an unprecedented growth in the past decade. Banks have expanded their branch networks at a very rapid rate and there are now far more employees, larger customers and staff databases, more robust computer system and generally high level of automation and computerization. In view of the expansions, the followings are enumerate by the  researcher as the problems associated to the banks: –

1. Lack of integrated computer data base in the Nigerian banks.
2. Failure of banks to share ideas about new break though in IT world, they rather use it as a competitive advantage.
3. Incessant downtimes experienced by most banks
4. Too much reliance on external consultants for the maintenance of the systems and operations