ASSESSMENT OF THE EFFECT OF CHANGE MANAGEMENT ON JOB SATISFACTION IN FIRST BANK NIGERIA HOLDINGS (FBNH)

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ABSTRACT
This project “an Assessment of the Effect of Change Management on Job Satisfaction in First bank Nigeria Holding. The objective of this study is to find out the relationship between organizational change and job satisfaction, to identify the steps for successful change in an organization, to find out the reasons for managers and employees resistance to change. The review of related literature was done in the study. The researcher use primary and secondary source of data collection for the study. Questionnaires were administered to respondents and were duly filled and returned and the analysis was based on the retuned questionnaire. The findings reveals that resistance to change communication and implementation cost are essential hindrance to organization change, also the study reveals that there may be a significance relationship between organizational change and job satisfaction. The researcher recommended that the new role should be concisely explained to the respective employees prior to implementing change, to stifle out any doubts fears or resistance done.

CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The research is to assess the effect of change management on job satisfaction. Change is an effort that consist of actual physical changes to operation and different emotional stimulation which is painful in work place through we all rationally recognize that progress means change. And that we all need change to progress, but not even the prospect attaining benefits from change will make every one ready and willing. Change is intensively personal and Pistersen (2002) reckons that “for many people the specter of change produces what is sometimes called the factor fear, uncertainty and doubt”. Since change is widely accepted as almost top-down and induced but the management, these being managed would also resist change, imposing an imperative for manager to over come the resistance before it could bring the change forward.

Change is inevitable and there is general consensus that job satisfaction is influenced by a combination of job characteristics (role ambiguity, skill variety,) industrial (age, work, valued and organizational characteristics (readership or organizational age) the organizational change is out study is very complex as it revolves organizational downsizing, growth, job redesigned and change in organizational strategy. Focusing on more business like behavior. These different changes may affect job satisfaction differently.
1.2 STATEMENT OF THE PROBLEM
One commonly used definition of “Managing change” refers to making of change in the planned and systematic manners with both parallel and sequential steps designed as part of a comprehensive change management strategy. Basically, the objective in organizational change is to effectively implement new approaches, system and solutions in ongoing and functioning organization. Change is often viewed as problem, organizations faces and how to motivate employees because of different output level (performance) by various employees, some perform extremely better than others the problem of job satisfaction range from poor pay, poor welfare scheme, poor health and transport programme and lack of habitable accommodation for staff.

1.3 OBJECTIVE OF THE STUDY
i. To find out the impact of organizational change management on job satisfaction in First Bank Nigeria Holdings (FBNH), Kaduna North
ii. To find out the relationship between organizational change on job satisfaction
iii. To identify the steps for successful change in an organization.
iv. To find out the reasons for managers and employees resistance to change.

ASSESSMENT OF NATIONAL POVERTY ERADICATION PROGRAMME (NAPEP) IN FINANCING SMALL SCALE INDUSTRIES IN KADUNA STATE

COMPLETE MATERIAL IS N5,000.

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ABSTRACT
The study is on the Assessment of National Poverty Eradication Programme (NAPEP) in financing small scale industries in Kaduna state. The aim of NAPEP is to eradicate absolute poverty by helping many people in financing small scale business and training others on crafts and trade so that they could be self reliant. This aim is based on the fact that small scale businesses are the major contributors to the economic development of any nation or state. The research revealed that most obvious problems of NAPEP are how to produce or provide efficient financial resources, technical assistance, security on loans given to customers and the evaluation of projects financed by NAPEP. Other problems include the evaluation of the project time tables, the complexity of the projects and the implementation of government policies. In spite of these problems, the research found out that NAPEP programmes have brought about increase in small scale facilities thereby empowering small scale business owners in Kaduna state since the establishment of the organization. Base on the research findings, the research recommended that NAPEP programs should be rejuvenated and strengthened so as to provide the necessary support for better performance. It is also recommended that NAPEP programmes should focus more on the rural communities at the grass root level since the rural communities are usually more affected by poverty. The research emphasized the need for an effective monitoring of entire NAPEP programmes so that mismanagement of funds and diversion of other resources for other uses could be checked.

CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The research work is to assess the Impact of National Poverty Eradication Programme (NAPEP) in financing small scale industries. The role of government agencies towards the development of small scale enterprises is quite interesting. These enterprises have a very important impact on the life of everybody in the society. Small independence businesses are everywhere and in every line of work, they can also be seen in every community. This business is as old as man. So virtually everything is done in life involved the element of business. Small scale enterprise constitutes an importance in today’s business activities or system. The role of small scale enterprise in our economic history however, has been one of the distribution and contributions.

Although its relative importance has decline with the growth of the big business, small scale business is still the major contribution to the countries economy. Business in Nigeria today is made up of both large and small business. Today small scale enterprise have to enjoy more prestige than ever before because of its vital contribution to the nation’s economy. So vital is small scale business. There are successful small scale enterprise operating like the manufacturing plants, retails, stores, wholesales, drugs, computers, construction firms and hundreds of other type of business.
Nigeria population was estimated to be 140 million in 2007 with about 75% of this made up of small scale enterprise operators. Lack of full study of government agencies in the development of these enterprises especially, the financial institution made it impossible to know the size, structure and function of these small scale business to the development of the economy.

Government agencies are charged with the responsibilities among others to carryout duties and deliver utilities as may be regulated from time to time on behalf of the government for the purpose of uplifting the standard of living. Government agencies such as the National Poverty Eradication Programme (NAPEP).

NAPEP aims at eradicating absolute poverty in Nigeria, through the streamlining and rationalizing of exiting alleviation institutions and implementation of relevant schemes and programmes. NAPEP was established in 2001. Different ministries and agencies were recognized as core poverty alleviation ministries and agencies. Some of these ministries and agencies are: Agricultural and Rural Development, Education, water resources, Industry, employment, labour and productivity.

1.2 STATEMENT OF THE PROBLEM
Most government agencies have undergone number of re-organization especially which affect their forces and activities that lead to effective performance and lack of proper control on their activities.

The most obvious problems of NAPEP is how to produce or provide efficient financial resources, technical assistance, security on loan given out to customers, evaluation of projects that are financed which may take more time than stated at the beginning. Also, the project time table, which depends on nature and complexity of the project, it may take one to two years sometimes longer from when the project was identified to when it was commissioned.

On the part of small scale enterprises (SSE) how effective are they utilizing the services rendered to them by NAPEP. Also are they able to cope with the policies adopted by this agency in obtaining loan and other services rendered such as interest rate on capital collateral facilities and the role of government.

APPRAISAL OF THE ROLE OF MANAGEMENT INFORMATION SYSTEM IN ENHANCING ORGANISATIONAL PERFORMANCE IN ECO BANK LIMITED, KADUNA

COMPLETE MATERIAL IS N5,000.

Foreign Transaction For Dollars Payment :
Bank Name: GTBank
Branch Location: Enugu State,Nigeria.
Account Name: Chi E-Concept Int’l
 Account Number:  0117780667. 
Swift Code: GTBINGLA 
Dollar conversion rate for Naira is 175 per dollar. 

ATM CARD:  YOU CAN ALSO MAKE PAYMENT USING YOUR ATM CARD OR ONLINE TRANSFER. PLEASE CONTACT YOUR BANK SECURITY FOR GUIDE ON HOW TO TRANSFER MONEY TO OTHER BANKS USING YOUR ATM CARD. ATM CARD OR ONLINE BANK TRANSFER IS FASTER FOR QUICK DELIVERY TO YOUR EMAIL . OUR MARKETER WILL RESPOND TO YOU ANY TIME OF THE DAY. WE SUPPORT CBN CASHLESS SOCIETY. 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

form>DELIVERY PERIOD FOR BANK PAYMENT IS  LESS THAN 24 HOURS

CALL OKEKE CHIDI C ON :  08074466939,08063386834.

AFTER PAYMENT SEND YOUR PAYMENT DETAILS TO

08074466939 or 08063386834, YOUR PROJECT TITLE  YOU WANT US TO SEND TO YOU, AMOUNT PAID, DEPOSITOR NAME, UR EMAIL ADDRESS,PAYMENT DATE. YOU WILL RECEIVE YOUR MATERIAL IN LESS THAN 2 HOURS ONCE WILL CONFIRM YOUR PAYMENT.

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ABSTRACT
The research work focuses on the role of management information system (MIS) as one of the determinant factor of organizational successes. The rapidly changing business environment has made the importance of management information system a basic necessity for the survival of organization in this century. Information provided for management are at the core of societal well being and are as such, subject to close scrutiny not only by the management but also by other stake holders whose interest they also beheld. Survival as the ultimate business goal has a positive correlation with management information system. Clues and directions to be employed towards the achievement of this objective are however given in the research work. The researcher used primary data generated from the administration of the questionnaire and chi-square was used to test the hypothesis. The empirical study revealed that management information system is an indispensable tool for any serious concern. The study recommends that information system should be strategically managed by expert in the field of computer application so as to bring about sound and profitable organization.

CHAPTER ONE
INTRODUCTION

1.1 BACKGROUND OF THE STUDY
The basis for all management information system is a computer system. Computer have transformed the business world as we know it, whether it’s a small business that uses computers for keeping inventory or accounting records of it’s operations or large businesses that uses computers for about every operations, computers are here to stay. Computers can take a business one step further, especially in the case of small business owners since business represents more than half of the economy.
By way of definition, a computer system is an electronic device that accepts data, processes the data in accordance with user instruction ( program) and generates results. It consists of input, output, storage and processing units. It is a functional unit that can perform substantial computations, including numerous arithmetic and logical operations. Based on classification, a computer system can be classified based on size, purpose, technology.
Oriha (2007) describes computer technology as rapidly advancing and innovations in the business world are constantly emerging while related cost in operation drops. The fast changing business world and the need for managers to be innovative, creative and be efficient makes the computer a vital instrument to reckon with in this 21st century. Computers and other communication equipments have made it possible to combine jobs which were previously carried out separately. Before the invention of computer system and its application to business operations, data collected for business purpose were processed and manipulated manually. This on its own has a lot of drawbacks to the effective running of business activities. During this period, data generated were recorded on paper, stored in filling cabinets and processed manually using simple procedures and office equipments such as typewriter, calculators, duplicating machines and so on.
This challenge of slow pace in information processing and the desire to have an information base that can respond almost immediately to management information need has led to the development of management information system. This is a system or process that provides the information necessary to manage an organization effectively. The challenges to establishing and implementing an effective management information system are novel and difficult, but not unyielding. The application of organizational development techniques holds great potential to surmount these obstacles and may provide organizations with significant advantages from developments in computing technology in the twenty first century. Evidence suggests that leading edge organizations are turning towards an integrated approach to Information Research Management (IRM).
Moga (2007) sees information system as a mechanism to ensure that information is available to managers in the form they want it and when they need it. It is designed to support their work through providing relevant information for their decision making,.
The benefits that advances in computer and information system technology offer to organizations in the 21st century seem indisputable, but whether organizations will actually achieve them, however, seems very much in question. While the foundation for this philosophy (MIS) rests on a strategy for integrating useful changes in computing technology into organizations, management information system must also encompass managerial and policy components. This is why a tripartite approach to information system adoption and implementation focusing on the technical, managerial, and policy dimensions.
Management Information System and the information it generates are generally considered essential components of prudent and reasonable business decisions. The importance of maintaining a consistent approach to the development, use and review of management information system within the institution must be an on-going concern for any serious institution.

AN ASSESSMENT OF MANAGEMENT INFORMATION SYSTEM IN ACHIEVING CORPORATE FINANCIAL GOAL OF POWER HOLDING COMPANY NIGERIAN (PHCN) KADUNA

COMPLETE MATERIAL IS N5,000.

Foreign Transaction For Dollars Payment :
Bank Name: GTBank
Branch Location: Enugu State,Nigeria.
Account Name: Chi E-Concept Int’l
 Account Number:  0117780667. 
Swift Code: GTBINGLA 
Dollar conversion rate for Naira is 175 per dollar. 

ATM CARD:  YOU CAN ALSO MAKE PAYMENT USING YOUR ATM CARD OR ONLINE TRANSFER. PLEASE CONTACT YOUR BANK SECURITY FOR GUIDE ON HOW TO TRANSFER MONEY TO OTHER BANKS USING YOUR ATM CARD. ATM CARD OR ONLINE BANK TRANSFER IS FASTER FOR QUICK DELIVERY TO YOUR EMAIL . OUR MARKETER WILL RESPOND TO YOU ANY TIME OF THE DAY. WE SUPPORT CBN CASHLESS SOCIETY. 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

form>DELIVERY PERIOD FOR BANK PAYMENT IS  LESS THAN 24 HOURS

CALL OKEKE CHIDI C ON :  08074466939,08063386834.

AFTER PAYMENT SEND YOUR PAYMENT DETAILS TO

08074466939 or 08063386834, YOUR PROJECT TITLE  YOU WANT US TO SEND TO YOU, AMOUNT PAID, DEPOSITOR NAME, UR EMAIL ADDRESS,PAYMENT DATE. YOU WILL RECEIVE YOUR MATERIAL IN LESS THAN 2 HOURS ONCE WILL CONFIRM YOUR PAYMENT.

WE HAVE SECURITY IN OUR BUSINESS.   

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ABSTRACT
The study examines an assessment of management information system in achieving corporate financial goal of Power Holding Company of Nigeria (PHCN). The research objectives were to evaluate the effect of management information system in Power Holding Company of Nigeria, to study the problems affecting management information in Power Holding Company of Nigerian (PHCN) and to find out how efficient and effective management information system is in Power Holding Company of Nigerian (PHCN) and to provide solutions to the problem affecting Power Holding Company of Nigeria (PHCN). A survey research design was adopted for the study. Questionnaire and documentary sources were used for data collection. The statistical mean score was used to analyze data obtained from the field with a total population of 215 persons and 80 sample size was used. The finding indicates that the role of management information system in achieving corporate objectives is crucial. The researches recommended among other things that the management of Power Holding Company of Nigeria (PHCN) Kaduna branch should be trained and retrain on the role of management information system.

CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The complexity and diversity of most modern day business and companies account for their varied and often technical and administratively complex activities while the structure of most modern organization reflect on management charge with different responsibility with a view to ensuring the attainment of the enterprise corporate objective.

George (2004) defines management information system as a system or related group of system which collects and present management information relating to a business in other to facilitate it control. It applies to a system which makes use as a data based facility for the storage and retrieval of information. A management information system embraces data processing system, and decision making based on the fact that is communicate by the control system. A highly organized data processing system, is essential for connecting, recording and converting data into machine sensible form (in some instance prior) to process the data. These systems often produce information of management as by product of processing data rather than as a primary product in its own right.
The first power station in Nigeria was built in Lagos in 1989 at the present site of the NEPA headquarters. For the power appreciation of history of the organization called PHCN we need to mention ECN and NDA as the early power distribution and generation agencies (electricity corporation of Nigeria) and (Nigeria Dam Authority) respectively in September, 1969 the Federal military government decided to manage ECN and NDA into a single body to avoid duplication of resources in the two organization. A year later, many zonal or district office. The zones are mandated to supervise and effects the distribution of electricity to customers and also to effect mattering, cash collection and implementation of all policies of the head quarters, it is the headquarters of Kaduna zone of the national electric power authority now know as PHCN, the region of the transmission is also having the sub-station for supplying Kaduna, Minna, Zaria, further Sokoto and Kano. The zone also lost outside Kaduna, the Zaria district and Minna district, its also host Shiroro Hydro power station, in Minna. However, the PHCN zonal office Kaduna, operates under the electricity power sector reform bill which was sign back into law on the 11th of March, 2005 by president Olusegun Obasanjo. This bill seeks to provide a formation of companies to take over the in function, assets liabilities and staff of the national electricity power authority (NEPA). Develop competitive electricity markets, establish the Nigeria electricity regulating commission, provide for the licensing and regulation of the generation transmission, distribution and supply of electricity, enforce such mates as performance standard, consumers’ right and obligations provide for the determinations of tariffs and to provide for mater concerned with or incidental to the foregoing.

1.2 STATEMENT OF THE PROBLEM
One of the problems facing the role of management information system in achieving its corporate objectives is that, management information has not received high priority at his best. It usually represents loose amalgamation of data and report without any overall consistent pattern.

Enviably such information is generated only to fulfill basic account and possible legal requirement and thus dose to support management decision making activities. Inability of workers to use and handle computer effectively, difficulty of workers to implement new initiatives, lack of maintenance culture and outdated system, inadequate induction for training, lack of communication and proper communication tools.

1.3 OBJECTIVE OF THE STUDY
The primary objective of the study is to look at the role of management information system in achieving corporate financial goal in Power Holding Company of Nigeria (PHCN) Kaduna business office. Other specific objectives includes:-
– To evaluate the effect of management information system in achieving corporate financial goal in (PHCN)
– To study the problems affecting management information system in Power Holding Company of Nigeria (PHCN) Kaduna Business office.
– To find out how efficiently and effectively management information system is in power holding company of Nigeria (PHCN) Kaduna

PROBLEMS AND PROSPECTS OF ESTABLISHING SMALL SCALE ENTERPRISES IN NIGERIA
(A CASE STUDY OF SELECTED BAKERIES IN ENUGU URBAN)

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ABSTRACT
It also paid attention to the foundling of the small-scale business in Nigeria. Whereas failure of the large-scale import department assembly to propel the country into a satisfactory course of industrialization necessitate the demagnification of strategy to embrace the promotion of small-scale enterprises achievement under the new strategy has not been adequate with expectations of the stated objectives which were economic growth and development through the mobilization of available local resources, employment generation and industrial dispersal as well as mitigation of rural urban migration.

Out of a population of eighty drawn from the selected bakeries, sixty seven were selected as the sample size using statistical sample tools (Taro Yamani). A questionnaire was designed and distributed to elicit information from the sample population; also data was sourced through primary and secondary sources. These data collected were presented and analyzed by means of tables and percentages. The hypotheses adduced were tested using such tools as chi-square. It was observed that to achieve economic growth and development to use, such as increasing availability of credit by raising interest rate ceiling and permitting a “spread” that makes it worthwhile for banks to lend to small-scale business or by increasing the number and range of investment etc. problems of small-scale business will be a thing of the past.

CHAPTER ONE
INTRODUCITION

1.1 BACKGROUND OF THE STUDY
The contribution of small –scale business in fostering economic growth and development has been well articulated in different areas of this study .the specific attention on them based on their expected impact and potential contribution on broad and diversified production base, as well as their accelerative effect in achieving macro objectives pertaining to full employment, income distribution and the development of local technology. They are particularly most conducive for diffusion of management skills and emulation of indigenous entrepreneurship overtime.

Small business provides financial opportunity and a chance to develop wealth. It is a place where creative, motivated individuals can use their talents and expertise to the fullest, because it provides satisfying careers and job opportunities and it’s also the back bone of the market economy of the word. Every big business starts as a small business, and it started with an entrepreneur (small business), who at first, earns little or no profit. It was the new ideas of small business that brought about Ekene Dili Chukwu Transport, the FAN Milk, Nnewi “Tokumbo” parts, and even the many commercial banks in Nigeria. Untried ideas become annulations that become concepts that changed the business world. And so it goes. Small business is the basis for the economic well being many developed nations including USA/Japan.

Entrepreneurship is what makes a small business successful. Entrepreneurship occurs when an individual develops a new venture, a new approach to an old business or idea, or a unique way of giving the market place a product or service by using resources in a new way under conditions of risk. Small business triumphs and entrepreneurship are closely related to it. It is difficult to separate them.
The unemployment situation in the country coupled with the new government instinctive towards easing social tensions among unemployed youths, through the programmed of the National Directorate of Employment (NDE), were intended to lure a lot of unemployed Nigerians, including graduates into self determination through self employment. Graduates and school leavers are now realizing that government and the established private companies are not ready to come to their aid directly, through paid employment due to the dividing state of the economy. Short of the alternatives, Nigerians including our graduates are therefore launching themselves into various small-scale business ventures, such as cottage soap and cosmetics production, fairing, restaurants, fast food, publishing, writing, block making, garri processing, food processing, refuse disposal, taxi driving, cleaning services, weaving, baking tailoring, advertising and other same business venture which depends mostly on local raw materials. The determination to succeed is also fast becoming the order of the day.
Government has been playing appreciative role in promoting the survival and growth of small-scale enterprise in recognition of them flexible and adaptive nature as well as their re-generative power in promoting economic growth and development. Government also encourages people to establish their own small

business so as to reduce the problem of unemployment in the country and also reduce the problem of importation of goods, more so, to produce exportation products.
Government in believing that a dynamic and growing small manufacturing sub-sector can contribute significantly to the implementation of a wide range development effectives, has thus enunciated various policies to encourage their proliferation and make them veritable engines of growth and development. In the third and for the development plans and the on-going three years rolling plan, priority has been accorded industrialization with greater emphasis on small-scale enterprises. The basic activities of government policies as maintained in the monetary and fiscal policy measures, are to improve the financing and other supportive services of small-scale business by expanding and improving access to credit and infrastructural facilities, reducing their production costs, boosting their profitability, enhancing their survival and growth capacities as well as expanding their contributions to non-oil exports by making their products competitive in the export markets.
Hardly could any major industry succeed without the services of small