Category Archives: Business Administration Project Topics And Materials preview To Nigeria Students

Business Administration Project Topics And Materials preview To Nigeria Students

APPLICATION OF KNOWLEDGE MANAGEMENT TOOL FOR IMPROVEMENT IN GUARANTY TRUST BANK PLC

APPLICATION OF KNOWLEDGE MANAGEMENT TOOL FOR IMPROVEMENT IN GUARANTY TRUST BANK PLC

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ABSTRACT

The title of this project is “Application of knowledge management tool for improvement in GTB plc. The main objectives of this study among others, is to find out, if the organization has a formulated systematic process and strategies with regards to the acquisition, sharing and evaluation of knowledge available within the organization.

 

In other to achieve these objectives, a research question was formulated and administered to examine that the organization has formulated systematic process for acquisition, sharing and evaluation of knowledge. Questionnaire was used as instrument for data collection. The Likerts 5 point scale and mean score methods were used to analyze the data. One of the findings was that, the style of management helps in the acquisition, sharing and evaluation of knowledge available within the organization.

 

In conclusion, laid-down processes and strategies for acquisition, sharing and evaluation of knowledge for proper flow of information for teamwork and greater results. It is recommended that benefits and importance of knowledge management should be clearly explained to the employees for better outcome of result.

 

 

CHAPTER ONE

Introduction

1.1    Background of the study       –       –       –       –       –       1

1.2    Statement of the Problems    –       –       –       –       –       3

1.3    Objectives of the Study         –       –       –       –       –       4

1.4    Significance of the study       –       –       –       –       –       5

1.5    Research Questions      –       –       –       –       –       –       5

1.6    Scope of the Study       –       –       –       –       –       –       6

1.7    Limitation of the Study –       –       –       –       –       6

1.8    Definition of Terms       –       –       –       –       –       –       6

 

CHAPTER TWO

Literature Review

2.1    Introduction        –       –                –       –       –       –       7

2.2    Conceptual Definition   –       –       –       –       –       –       7

2.3    Knowledge Management       –       –       –       –       –       8

2.4    Objectives of Knowledge Management    –       –       –       11

2.5    Dimension of Knowledge       –       –       –       –       –       12

2.6    Strategies for Knowledge Management    –       –       –       15

2.7    Motivation as tool for Knowledge Management –       –       16

2.8    Technology use in Knowledge Management     –       –       20

2.9    Knowledge Leader        –       –       –       –       –       –       21

2.10  Knowledge Management System    –       –       –       –       24

2.11  Benefits of Knowledge Management        –       –       –       27

2.12  Summary of the Chapter       –       –       –       –       –       27

 

CHAPTER THREE

Research Methodology

3.1    Introduction        –       –       –       –       –       –       –       28

3.2    Research Design –       –       –       –       –       –       –       28

3.3    Area of Study      –       –       –       –       –       –       –       28

3.4    Population of the Study         –       –       –       –       –       28

3.5    Sample and Sampling Techniques   –       –       –       –       29

3.6    Instrument of Data Collection        –       –       –       –       29

3.7    Validation of Instrument        –       –       –       –       –       29

3.8    Reliability of Instrument        –       –       –       –       –       29

3.9    Method of Data Collection     –       –       –       –       –       29

3.10  Method of Data Analysis        –       –       –       –       –       30

 

CHAPTER FOUR

Data Presentation and Analysis

4.1    Introduction        –       –       –       –       –       –       –       31

4.2    Characteristics of Respondents       –       –       –       –       32

4.3    Data Presentation and Analysis       –       –       –       –       34

4.4    Summary of Findings    –       –       –       –       –       –       44

4.5    Discussion of Findings  –       –       –       –       –       –       45

 

CHAPTER FIVE

Summary, Conclusion and Recommendation

5.1    Summary    –       –       –       –       –       –       –       –       47

5.2    Conclusion –       –       –       –       –       –       –       –       48

5.3    Recommendation         –       –       –       –       –       –       49

Bibliography –      –       –       –       –       –       –       –       51

Appendices –       –       –       –       –       –       –       –       53

 

 

 

CHAPTER ONE

  1. BACKGROUND OF THE STUDY

Knowledge management was scientific discipline in earlier 1990s, supported solely by practitioners after sometime Leif Eduinsson of Sweden, the world’s first chief knowledge officer (CKO) became interested in not only practical but also theoretical aspects of knowledge management.

Knowledge management (km) comprises ranges of strategies and practices used in an organization to identify, create, represent, distribute and enable adoption of insights and experiences, such insight and experience comprises knowledge either embodies in individuals or embedded in organization as a practice or process.

Knowledge management includes courses taught in the field of business administration, information system, management and library and information sciences but more recently other fields have started contributing to knowledge management research. These include information and media, computer science and public policy.

Knowledge management focuses on organizations objectives such as to improve performance, competitive advantages, innovation etc. however, knowledge management has a lot to challenges in accessing relevant knogwledge due to lack of skills in using various technologies tools and difficulties in implementing knowledge management within organization due to language usage e.t.c.

The reason for this study to see if organizations apply knowledge management and how well it has improved their organization and even employees.

HISTORICAL OF GTB

Guaranty Trust Bank is one of the best banks in Nigeria. Its started it formal banking in 1991. It has many branches in Nigeria and also has in Gambia, Liberia, Ghana, United Kingdom etc. it has received best bank and customer friendly awards. Guaranty Trust Bank’s license was approved on the 1st of August, 1990, and six months after its doors was opened to the public for business at 8.00am on Monday, the 11th of February, 1991. At it new redesigned head office building christened the plaza, at No. 6 Adeyemo Alakija, Victoria Island.

Fola Adeola and Tayo Aderinokun are the main founder of Guaranty Trust Bank plc. Both resigned from a merchant bank after seeing that the bank was collapsing due to management problems.

“Fola Adeola initiated the suggestion of the name “Guarantee Trust” due to the acronym that it could be easily remembered: Along the line a suggestion came from Gbolade Osibodu, the word “Guarantee” was change to “Guaranty” to further underscore the defining ethics of the new venture. Adeola and Aderinokun came from both NAL merchant bank and continental merchant bank and the consensus was that the new venture should be a commercial bank.

ASSESSING PERFORMANCE APPRAISAL TECHNIQUES IN ORGANISATION

ASSESSING PERFORMANCE APPRAISAL TECHNIQUES IN ORGANISATION

(A case study of Nigerian Bottling Company Plc, Kaduna)

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ABSTRACT

Application of performance appraisal techniques affects the generally performance and quality of services obtained from workers. It is in recognition of the role assessing the staff plays in the organisation, and the importance of their appraisal as regards their performance on their job that I decided to write on the topic “Assessing Performance Appraisal Techniques In Organisation (A Case of Nigerian Bottling Company Plc) various literature were consulted to see the relationship of my assessment. In testing the hypothesis, data was collected through the use of questionnaires, and personal interview from the organisation under study and were analysed. Chapter one served as the general introductory part of the project, chapter two composed of literature review of the study, chapter three was the research  methodology, while chapter four is for data presentation and analysis. Chapter five provided the summary of the study, conclusion and recommendations for further the use of the organisation and further researchers

 

 

CHAPTER ONE

1.0    Introduction        –       –       –       –       –       –       –       1

  1. Background of the study       –       –       –       –       –       1
  2. Statement of the problems    –       –       –       –       –       4
  3. Research question        –       –       –       –       –       –       5
  4. Objective of the study  –       –       –       –       –       –       6
  5. Scope of the study       –       –       –       –       –       –       7
  6. Limitation of the research-     –       –       –       –       –       7
  7. Definition of terms       –       –       –       –       –       –       8

CHAPTER TWO

Literature Review

2.1    Introduction        –       –       –       –       –       –       –       9

2.2    Providing a criteria for appraisal techniques      –       –       12

2.3    Reason and importance of appraisal        –       –       –       13

2.4    Appraisal techniques used by organisation        –       –       19

2.5    Reasons for appraising performance        –       –       –       –       26

2.6    Responsibility for appraisal    –       –       –       –       –       –       27

2.7    Problem of performance appraisal   –       –       –       –       –       30

CHAPTER THREE

Research Methodology

3.1    Introduction        –       –       –       –       –       –       –       –       35

3.2    Research design  –       –       –       –       –       –       –       –       35

3.3    Data collection procedure      —      –       –       –       –       –       36

3.4    Population          –       —      –       –       –       –       –       –       37

3.5    Sample size-        –                –       –                –       –       –       38

3.6    Convenience sample method –       –       –       –       –       –       38

CHAPTER FOUR

Data presentation and analysis

4.0    Introduction        –       –       –       –       –       –       –       –       40

  1. Data presentation and analysis       –       –       –       –       –       40
  2. Test of hypothesis        –       –       –       –       –       –       –       52

CHAPTER FIVE

Summary, Conclusions and Recommendations

5.1    Introduction        –       –       –       –       –       –       –       –       56

5.2    Summary – –       –       –       –       –       –       –       –       –       57

5.3    Conclusion –       –       –       –       –       –       –       –       –       59

5.4    Recommendations-      –       –       –       –       –       –       –       61

Appendix    –       –       –       –       –       –       –       –       –       –       64

 

 

 

CHAPTER ONE

  1. INTRODUCTION

1.1   BACKGROUND OF THE STUDY

Organisations uses performance appraisal their strength and weaknesses and to improve in their operations.

Performance appraisal is defined as the formal assessment and rating of individual workers by the supervisors and the manager.

In any organisation, manpower remains the most prominent and the most valuable assets among other factors of production. It is this reason performance appraisal is given recognition as a tool to improve organisational activities.

Nigeria Bottling Company Plc (NBC) is a Greek-Own company with branches in more then 180 countries all over the world including Nigeria.

Nigeria Bottling Company Plc (NBC) which is part of coca-cola was incorporated in Nigeria in November, 1951 to bottle and sell carbonated non alcoholic beverages. The company has the sole franchise to bottle coca-cola products in Nigeria.

Production of coca-cola began in 1853 at a bottling facility  Lagos and new plants at Kano, Port-Harcourt and Ibadan were opened.

The Nigeria Bottling Company Plc (NBC) became a public company in 1972 with its shares listed on the Nigerian stock exchange.

Nigeria Bottling Company Plc (NBC) generate it own power and is self sufficient and it also have its own carbondioxied and water production. It has it bottling facilities around the country and it uses 82 distributions outlets with the Head quarter at Ebute-metta, Lagos state.

In Nigeria today, coca-cola is number one bottler of soft drinks, selling more than 20 million bottles per-day this is a figure which is still growing with the continuing expansion of the existing 18 plants in various parts of the country. Coca-cola is bottled in Lagos, Ibadan, Part-Harcourt, Anambra, Plateau and Kware state. Others includes Kaduna, kano and maiduguri state.

Fanta is by far orange segment and Sprite is the most widely sold lemon drink in Nigeria . coca-cola, Fanta and sprite are the more products of the company

Achievement of coca-cola has brought the development of numbers of sisters industries and there are all contributing to the growth of the Nigerian economy.

Nigeria Bottling Company plc obtains its bottles from the Delta Glass company in Ugelli.

The Nigeria Bottling Company Plc (NBC) is a subsidiary company of leventis group which serves as the parent company. It is established in 1977 as one grown line plant with 50 staff but it has grown to the line plant with 240 workforce.

The corporate objectives of Nigeria Bottling Company Plc (NBC) includes the followings:

  1. Product such as coca-cola, start up to a certain capacity as allocated to each of the beverage.
  2. Transfer of technology in beverage production to Nigeria. Creation of employment opportunities to Nigerian.

Generation of considerable internal revenue for government through the payment of exercise duties, import duties and company

 

 

 

Continue reading ASSESSING PERFORMANCE APPRAISAL TECHNIQUES IN ORGANISATION

ASSESSMENT OF THE INFLUENCE OF CONFLICT RESOLUTION ON THE PERFORMANCE OF PUBLIC ORGANIZATION

ASSESSMENT OF THE INFLUENCE OF CONFLICT RESOLUTION ON THE PERFORMANCE OF PUBLIC ORGANIZATION

(A CASE STUDY OF KADUNA STATE CIVIL SERVICE)

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TABLE OF CONTENTS

CHAPTER ONE: INTRODUCTION

  1.     BACKGROUND OF THE STUDY ————————————-     1
  2.     STATEMENT OF THE PROBLEM ————————————      2

1.3    OBJECTIVES OF THE STUDY —————————————–    3

1.4    STATEMENT OF HYPOTHESIS – ————————————–   4

1.5    SIGNIFICANCE OF THE STUDY —————————————   4

1.6    SCOPE OF THE STUDY ————————————————–   5

1.7    HISTORICAL BACKGROUND OF CASE STUDY——————     5

1.8    DEFINITION OF TERMS————————————————-    7

 

CHAPTER TWO: LITERATURE REVIEW

2.1     CONCEPTUAL MEANING OF CONFLICT————————–     8

2.2     MANAGEMENT AND EMPLOYEES RELATIONSHIP———–      11

2.3     TYPES AND SOURCES OF ORGANIZATIONAL CONFLICTS       12

2.4     CONFLICT MANAGEMENT——————————————–    13

2.5     METHODS OF RESOLVING ORGANIZATIONAL CONFLICTS     14

2.6     CONFLICT RESOLUTION STRATEGIES IN PUBLIC ORGANIZATION———————————————————-   20

 

CHAPTER THREE: RESEARCH METHODOLOGY

3.1     RESEARCH DESIGN——————————————————   25

3.2     RESEARCH POPULATION———————————————-   25

3.3     SAMPLE SIZE AND SAMPLING TECHNIQUES——————-     25

3.4     METHODS OF GATHERING DATA————————————  26

3.5     JUSTIFICATION FOR THE METHOD USED————————-   26

3.6     METHOD OF DATA ANALYSIS—————————————-  27

3.7     JUSTIFICATION OF INSTRUMENT USED—————————   28

REFERENCES—————————————————————  29

QUESTIONNAIRE———————————————————- 31

 

CHAPTER ONE

INTRODUCTION

  1. BACKGROUND OF THE STUDY

The assessment of conflict management on organization harmony cannot be over-emphasized as it has become a virtual tool used in promoting organizational development. Certainly for organizational development to take place there must be proper conflict management as such, conflict management has become indispensable in any organization or managerial setting in order to succeed.

 

Conflicts are inevitable parts of organizational life since the goals of different stakeholders such as the employee and employers are often incompatible. Gordon (1997) sees conflicts as the result of incompatible potential relationships, this occurs as a result of one party perceiving that another party has impeded, or will frustrate one or more of its concerns. Johnson (2000) views conflict as a struggle or contest between people with opposing needs, ideas beliefs, values or goals while Steers (1998) refers to conflicts as a process in which individuals or groups feels that other individuals or groups have frustrated or are about to frustrate their plans, goals, beliefs or activities.

 

Conflict is a part of organizational life and may occur between individuals, between the individual and the group and between a group.

Mayo (1949) stated that production depends on the relationship of workers where he divided workers into groups, that is the management and the employees. He emphasized that there must be cordial relationship between these groups of workers before any organizational harmony could take place or exist. He further stated that management should always give priority to the need of other employees so that they will have a sense of belonging and as such, increase productivity, but that whenever, the management ignore the need of employees, there would be no harmony and as such productivity will decrease. In a nutshell, this scholar is emphasizing on the importance of conflict resolution or management as the cornerstone and central dynamics of organization harmony.

 

This study is on the influence of conflict resolution on the performance of an organization. It stresses or focuses on the causes and types of industrial conflicts as well as the important roles trade unions and other key actors in conflict resolution play as well as the effect or influence of conflict resolution or organization performance.

 

  1. STATEMENT OF THE PROBLEM

There are many problems facing the organization and their effects widely varies, some of these problems includes: lack of proper welfare package for the employees, problems of poor condition of work, high rate of labour turnover as well as nonchalant attitude of management to workers, low workers productivity among many others.

 

As a result of these problems enumerated above, industrial conflicts may arise between management and employees. With these statement of problems in view, the research is focused on thorough investigation of what influence does conflict has on workers

 

 

 

Continue reading ASSESSMENT OF THE INFLUENCE OF CONFLICT RESOLUTION ON THE PERFORMANCE OF PUBLIC ORGANIZATION

Leadership Styles and their Impact on Employee Productivity

Leadership Styles and their Impact on Employee Productivity

(A case study of Kaduna Refinery and Petrochemical Company)

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Abstract

This project work is primarily covered with Leadership Style and their impact on employee productivity. A case study of Kaduna Refinery and Petrochemical Company Kachia Road, Kilometer 16 Kaduna South, Kaduna.

The first part of the project work introduces the reader to what extent leadership style have on employee productivity with background of the subject matter, the significant, objective and scope of the subject matter.

Secondly, the researcher review the works of past writers on the subject matter, the definition of terms area covered by the study.

Thirdly, it considers the method the researcher used in gathering necessary information for the study; questionnaire was employed as appropriate instrument for the study.

The researcher population was 200 individuals which consist of sales department, production department, human resource department and purchasing department staff of Kaduna Refinery and Petrochemical Company Kachia Road, Kilometer 16 Kaduna south Kaduna.

The researcher uses 20 people as a sample size which represent the entire population, the information gathered have also been analyzed and presented, result of data which is presented in tabular form using likert method.

Discussion of result have also been emphasized to give consistency between finding and the existing knowledge. Finally, the summary, conclusion of the entire work, further gives recommendation about the findings of the research work has shown that Kaduna Refinery and Petrochemical Company should adopt the use of effective leadership style as it is a better way of improving and increasing employee productivity in the organization.

TABLE OF CONTENTS

Title

Approval                                                                                                          ii

Declaration                                                                                                       iii

Dedication                                                                                                        iv

Acknowledgement                                                                                            v

Abstract                                                                                                            vii

CHAPTER ONE: Introduction

  • Background of the Study 1
  • Statement of the Problem 2
  • Objective of the Study 3
  • Significance of the Study 4
  • Research Questions 4
  • Scope of the Study 4
  • Definition of Terms 5

CHAPTER TWO: Literature Review

2.0     Introduction                                                                                            7

  • Concept of Leadership 7
  • Leadership Styles 10
  • Fielders’ Situational Approach to Leadership 14
    • Harsey and Blanchard’s Situational Leadership Theory           15
  • Factors to Consider in Selecting Leadership Style 17
  • Relationship between Leadership and Productivity 19
  • Leadership and Motivation           20
  • Types of Motivation           25
  • Leadership and Decision Making 26
  • Leadership and Communication 28

CHAPTER THREE: Research Methodology

  • Area of Study 30
  • Research design 30
  • Population of the Study 31
  • Sample and Sampling Procedure                                         31
  • Instrument for Data Collection 31
  • Administration of the Data 32
  • Statistical Technique Used for Analyzing Data 32

CHAPTER FOUR: Data Analysis and Presentation

4.1     Presentation of Result                                                                             34

CHAPTER FIVE: Summary, Discussion, Conclusion and Recommendation

  • Summary of Procedures 45
  • Discussion of Findings 46
  • Implication of Findings 47
  • Conclusion 48
  • Recommendations 48
  • Suggestion for Further Studies 49

Bibliography                                                                                           50

Appendix

CHAPTER I: Introduction

1.1     Background of the Study

The importance of leadership in an organization can not be overemphasized. Leadership is a major element that sets successful and unsuccessful organizations and government apart. It plays central role in offering direction and purpose towards achieving goals of the organization. It is also an important element in the social relationship of groups at work. Leadership is the main factor that determines and shape group behaviour. When it is correctly applied, each employee enjoys a feeling of strong commitment towards achieving organizational goals. Regardless of equality of its members, every group will tend to have a system in which it will have a leader.

However, organizational goals can never be achieved without proper leadership style in play. It is important to note that the effective performance of an individual employee is a function of both his personal characteristics and the individual environment. A careful consideration of knowledge, skills, experience, attitude and motivation of an employee enhance maximum productivity and efficiency in the job. Since leadership deals with the human resource element, it provides the basis for effective utilization of material resources in an organization through individual skills, knowledge and ability.

Leadership can simply be defined as a process of influencing the activities of an individual or a group towards attainment of set goals. Leadership is the life wire of an organization. Douglas McGregor theory X and theory Y is to the view that leaders attitude towards human nature as a large influence on how that person behaves as a leader and how it affects the employee under the leader. It is however important to note that no single leadership style is likely to be effective in all circumstances, leadership style vary based on surroundings and circumstances.

However, instead of concentrating on a single leadership style, leaders can vary their approaches depending on three factors: forces in the leader, forces in the subordinate and forces in the situation. An effective leader is measured by his ability to manage and withstand forces around him and how to effectively utilize human and material resources to attain organizational objectives. Douglas McGregor put it clear that there is a close relationship between leaders’ expectation and the resulting performance of subordinates. He further explains that if leaders’ expectations are high, productivity is likely to be high.

1.2     Statement of the Problem

One of the problems observed by the researcher is the inflexibility of the leadership style by most organization managers. They fail to adjust their style of leading to the changing situations and business environment. This failure is as a result of the lack of understanding of the fact that no one particular style of leadership can fit all conditions and must be flexible to give room for change.

Another problem is close to the first. Managers failure to consider the prevailing situation when leading their subordinates. They fail to allow the situation dictate the particular style of leadership to adopt.

Also is the problem of absence of an effective line of communication between the manager and their employees. The communication gap between leaders and their subordinate posses a big problem for several organization as effective leadership is predicated on communication pattern of both the managers and their subjects.

In conclusion, leaders lack managerial experience in ensuring that workers are motivated, the absence of motivation

Continue reading Leadership Styles and their Impact on Employee Productivity

ADVANTAGES AND DISADVANTAGES OF THE ROLE OF YOUTH IN NATION DEVELOPMENT

ADVANTAGES AND DISADVANTAGES OF THE ROLE OF YOUTH IN NATION DEVELOPMENT

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CHAPTER ONE

1.0    Introduction

Johnson (1998) viewed that role is the dynamic or behavioural aspect of status or a role is the manner in which an individual fulfils the obligations of status and enjoys it privileges. It is a part on which someone is given to participate on.

 

Yakine (1999) said youth means young and   aspiring person male or female ranging from the age of 18 to 35 years, that is the period of adolescence and early adulthood.

 

Jacki (2001) viewed that nation is a large body of people  united by common decent, culture, language, inhabiting a particular state, or tertiary.  A nation could be seems as a group of people with the same language, culture and history, who live in a  particular geographical boundary  under one government.

Chillegbu (2003) development can be classified into two separate line of definition they are:

First: he said  it concerns change in distribution of materials goods and the nature of social relation, this carries the nation social development which focuses attention on the quantities  and distribution changes in the structure of the society through the elimination of the benefits of economic growth among the people development should be conceive as a  multi-dimensional process involving changing in  structures, attitude and institution as well as the acceleration of economic growth the reduction inequality and eradication of absolve poverty and unemployment.

 

Secondly He viewed that development it is concerned increased production of materials goods and services which carry the nations economics growth, the focus here is quantitative process of production and use of  resources.

 

1.2    Statement Of The Problem

This study was concerned with the role of youth in nation development in Katagum local government area of Bauchi state.

The condition of Nigerian youth still leaves a lot to be desired, more needs to be put in  place  by the  government to empower and get them fully involved with the task of

 

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