SURVIVAL STRATEGY ADOPTION BY SMALL SCALE RETAIL OUTLET IN NIGERIA.

(A CASE STUDY OF ROBAN SUPERMARKET G.R.A. ENUGU)

COMPLETE PROJECT  MATERIAL COST 5000 NAIRA OR $10 , 

. A FRESH TOPIC NOT LISTED ON OUR WEBSITE COST 50,000 NAIRA ( UNDERGRADUATE) OR 100,000 FOR SECOND DEGREE STUDENTS. $500. PLUS  FREE SUPPORT UNTIL YOU FINISH YOUR PROJECT WORK. CONTACT US TODAY, WE MAKE A DIFFERENT. DESIGN AND WRITING IS OUR SKILLED.  DESIGN AND WRITING IS OUR SKILLED.

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Foreign Transaction For Dollars Payment :
Bank Name: GTBank
Branch Location: Enugu State,Nigeria.
Account Name: Chi E-Concept Int’l
 Account Number:  0117780667. 
Swift Code: GTBINGLA 
Dollar conversion rate for Naira is 175 per dollar. 

ATM CARD:  YOU CAN ALSO MAKE PAYMENT USING YOUR ATM CARD OR ONLINE TRANSFER. PLEASE CONTACT YOUR BANKER SECURITY GUIDE ON HOW TO TRANSFER MONEY TO OTHER BANKS USING YOUR ATM CARD. ATM CARD OR ONLINE BANK TRANSFER IS FASTER FOR QUICK DELIVERY TO YOUR EMAIL . OUR MARKETER WILL RESPOND TO YOU ANY TIME OF THE DAY. WE SUPPORT CBN CASHLESS SOCIETY. 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

form>DELIVERY PERIOD FOR BANK PAYMENT IS  LESS THAN 2 HOURS

How to transfer from your bank account to All  Nigeriabanks

1. Access Bank:
—-*901#

2. EcoBank:
—-*326#

3. Fidelity Bank:
—-*770#

4. FCMB:
—-*389*214#

5. First Bank
—-*894#

6. GTB:
—-*737#

7. Heritage Bank:
—-*322*030#

8. Keystone Bank:
—-*322*082#

9. Sky Bank:
—-*389*076*1#

10. Stanbic IBTC:
—-*909#

11. Sterling Bank:
—-*822#

12. UBA:
—-*389*033*1#

13. Unity Bank:
—-*322*215#

14. Zenith Bank:
—-*966#

15. Diamond Bank
—-*710*555#

To know your BVN, dial
—-*565*0#.

E.g for First bank…   *894 *Amount *Acct. No. #

Please dail d code from d number u used to register d account from the bank

CALL OKEKE CHIDI C ON :  08074466939,08063386834.

AFTER PAYMENT SEND YOUR PAYMENT DETAILS TO

08074466939 or 08063386834, YOUR PROJECT TITLE  YOU WANT US TO SEND TO YOU, AMOUNT PAID, DEPOSITOR NAME, UR EMAIL ADDRESS,PAYMENT DATE. YOU WILL RECEIVE YOUR MATERIAL IN LESS THAN 2 HOURS ONCE WILL CONFIRM YOUR PAYMENT.

WE HAVE SECURITY IN OUR BUSINESS.   

MONEY BACK GUARANTEE

 

 

ABSTRACT

 

The  subject of this project is survival strategies adopted by small-scale shops in Enugu state urban. This recent changes  in the Nigeria Business environment have forced small-scale shops to formulate diverse survival strategy in order to survive the turbulence in Nigeria  environment.

This study process on those things that small-scale shops can do and have done to accommodate market changes such as downsizing, expansion, offering discounts, location and relocation of the shops can do and have done to accommodate market changes such as down, sizing, expansion offering discount location and relocation of the shop at a better site, margin, cool structure, the product line, diversification, free gifts and booms, differentiation and segmentation etc.

To achieve this the researchers constructed questionnaire base on research question formulated in chapter one.

The major findings in these studies are as follows:

1. Location and relocation of business at a better site is as important as the growth of the business.
2. Down-sizing small-scale shops encourages high profit margin from the specified field of treatment.
3. Discounts, free gifts and bonus, attracts customers patronage.
4. Product line diversification, differentiation and market segmentation are the major strategies that can be adopted and have been adopted by small-scale shops in order to face and win its competitors.
5. To survive a small-scale shop must be responsive to the needs of its consumers, financially up to date etc.

The major conclusion drawn from this study is that the survival strategies adopted by the small-scale shops are discount bonus, and gifts offered to consumers based on the quantity of purchased. The use of product line, product diversification, location and relocation, differentiation and market segmentation are greatly helpful for the survival of small-scale shop. Recommendations were made based on the findings and conclusion drawn.

 

 TABLE OF CONTENTS

Chapter one

Introduction

• Background to study
• Objectives of the study
• Scope and limitation of the study
• Significance of the study
• Statement of research problem
• Definition of key terms
• References

CHAPTER TWO

LITERATURE REVIEW

2.1     Retail shopping in Nigeria

2.2     Shop keeping as small business

2.3     Model retail strategies

2.4     Retal  shopping  in Nigeria

• Problems  of small scale  business in Nigeria
• Reference

 

CHAPTER THREE

Summary  of  findings

3.1     The research of findings

3.2     Conclusions

3.3     Recommendations

3.4     Reference

CHAPTER ONE

 

INTRODUCTION

• BACKGROND OF THE STUDY

Survival  strategy  involves the development of a well articulated marketing plan for successful introduction of the product into the market. This is not static and would most probably under go refinement and modification in subsequent stages.

The marketing strategy deals with the  marketing mix coordination that would be used, the market and the marketing budget.

1. The first section should describe the market size structure, behaviour and the company’s intended share of the market. It should also describe product positioning and the possible project consequent on that.
2. The second part will develop deeper into the marketing mix component, the planned product quality which follows from the first, the planned price, distribution and production strategy. This section should also include the marketing budget needed to carry out the strategy

 

3. The third section is a fallout from the previous two it describes the long run sales and profit goals  based on  the first two section.

 

This is the process that continues through  development stage as new information is accumulated about the product and the market.

Several analytical  tools are available to firms  technique risk  analysis and bays tan  decision theory. The key to whether a product should be developed is whether it will find   easily  to sufficient  market acceptance to return a satisfactory project to  its firm what are the expected minimum to maximum sales help determining risk involved.

The models for estimating sales adopted by managers differs depending on whether they  are designed to estimate the sales of one turn purchased  products.  On  infriquenting purchased product ( koltered 210) .

No matter what type of production the first task is to estimate first time purchasers may techniques are available for doing this , the method used depending on the estimate of the each period. The factors like a price etc which affect penetration are considered. product. One method is to just estimate the market potential and then the rate market penetration for

The company has to guess at the survival age distribution of the product, the lower end of the age distribution will indicate when the first replacement sales will take place. Several other factors influence replacement decision, the purchases discretion of the buyers. Small products desire that repeat purchase be estimated means sometime as first time seller. The company should try to estimate what happen in each repeat purchase ratio is likely to rise or fall.

Estimating sales is not the business analysis. Cost of subsequent product need to be estimated at the same time as sales, as it is in the nature of promotional expenditures to influence both sales of cost simultaneously we need to consider sales to cost against alternative marketing progress to determine the most favourable choice.

There a number of strategies a small scale outlet can choose. The first  is market retention which is established market through market development strategy which is when a firms concentration on market development growth sector/ tailored to the needs of new business in existing market.

However, the risk  involved are greater than the first two strategies described above .but well managed companies with a good track record will usually be adopting this strategy in the fulfillment of corporate objective for growth and improved profitability.

These components provide us the idea of the opportunity set for a company and how the company can perform its activities In the environment in order to achieve its object.

The small scale can pursue more product line consistency or less,  depending on whether it want to acquire a strong reputation in a single field or participate in several fields. According to N.G.NWOKOYE, he suggested two alternative strategies which may in the degree of product assortment for planning the products .to offer customs product differentiation strategy (a limited line strategy)

Product differentiation refers to when a marketer attempts or a very narrow product line which he attempts to differentiate psychologically in the eyes of various consumer segment through advertising and sales production-example, a small-scale retail is one super market in New Heaven.

A super market and originally been defined as a complete departmentalized goods store with minimum sales volume of one million dollars a year and at  least the grocery department fully self service. In addition to the above definition, super market place heavy emphasis on price. As such, at least in the past, they offered minimum customer service.

Present day supermarkets differ a while, variety of merchandise as they aim towards a one stop shopping service to the consumer. Supermarket are departmentalized retail establishments but unlike department store, the department are organized on one large floor space.

The operating advantages of super markets are low operating cost as a result of minimum investment on fixtures and fittings, self service and the operating strategy of  low  margin but high turnover and mass display of merchandise. The result is low prices  to the customers. Super markets may not appeal to service desiring  customers but they do a very good job with the economy consumers who constitutes their target market.

 

1.2     OBJECTIVES OF THE STUDY

This study seeks to generate empirical knowledge about the survival strategies adopted by small scale retail outlets in Nigeria specifically the study as aimed at identifying the following

1. The major problems that pose a threat to the survival of small scale firms in Nigeria.

The product market scope of  small

MANPOWER PLANNING AND DEVELOPMENT AS A TOOL FOR HIGHER PRODUCTIVITY (A CASE STUDY OF FLOURMILL EMENE ENUGU)

COMPLETE PROJECT  MATERIAL COST 5000 NAIRA OR $10 , 

. A FRESH TOPIC NOT LISTED ON OUR WEBSITE COST 50,000 NAIRA ( UNDERGRADUATE) OR 100,000 FOR SECOND DEGREE STUDENTS. $500. PLUS  FREE SUPPORT UNTIL YOU FINISH YOUR PROJECT WORK. CONTACT US TODAY, WE MAKE A DIFFERENT. DESIGN AND WRITING IS OUR SKILLED.  DESIGN AND WRITING IS OUR SKILLED.

Note: our case study can be change to suit your desire location . we are here for your success.

                                   ORDER NOW

Foreign Transaction For Dollars Payment :
Bank Name: GTBank
Branch Location: Enugu State,Nigeria.
Account Name: Chi E-Concept Int’l
 Account Number:  0117780667. 
Swift Code: GTBINGLA 
Dollar conversion rate for Naira is 175 per dollar. 

ATM CARD:  YOU CAN ALSO MAKE PAYMENT USING YOUR ATM CARD OR ONLINE TRANSFER. PLEASE CONTACT YOUR BANKER SECURITY GUIDE ON HOW TO TRANSFER MONEY TO OTHER BANKS USING YOUR ATM CARD. ATM CARD OR ONLINE BANK TRANSFER IS FASTER FOR QUICK DELIVERY TO YOUR EMAIL . OUR MARKETER WILL RESPOND TO YOU ANY TIME OF THE DAY. WE SUPPORT CBN CASHLESS SOCIETY. 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

form>DELIVERY PERIOD FOR BANK PAYMENT IS  LESS THAN 2 HOURS

How to transfer from your bank account to All  Nigeriabanks

1. Access Bank:
—-*901#

2. EcoBank:
—-*326#

3. Fidelity Bank:
—-*770#

4. FCMB:
—-*389*214#

5. First Bank
—-*894#

6. GTB:
—-*737#

7. Heritage Bank:
—-*322*030#

8. Keystone Bank:
—-*322*082#

9. Sky Bank:
—-*389*076*1#

10. Stanbic IBTC:
—-*909#

11. Sterling Bank:
—-*822#

12. UBA:
—-*389*033*1#

13. Unity Bank:
—-*322*215#

14. Zenith Bank:
—-*966#

15. Diamond Bank
—-*710*555#

To know your BVN, dial
—-*565*0#.

E.g for First bank…   *894 *Amount *Acct. No. #

Please dail d code from d number u used to register d account from the bank

CALL OKEKE CHIDI C ON :  08074466939,08063386834.

AFTER PAYMENT SEND YOUR PAYMENT DETAILS TO

08074466939 or 08063386834, YOUR PROJECT TITLE  YOU WANT US TO SEND TO YOU, AMOUNT PAID, DEPOSITOR NAME, UR EMAIL ADDRESS,PAYMENT DATE. YOU WILL RECEIVE YOUR MATERIAL IN LESS THAN 2 HOURS ONCE WILL CONFIRM YOUR PAYMENT.

WE HAVE SECURITY IN OUR BUSINESS.   

MONEY BACK GUARANTEE

 

 

ABSTRACT

This project work deals with manpower planning and development as a tool for higher productivity. Flour Mill Emene Enugu us where the focus lies

The research problem in this project is to investigate how manpower planning and development can effect productivity, as to find out factors militating against it objectives, prospects, related problems and how it can be improved.

Theoretically, this topic falls with the area of personnel management as a function of business organization.

The methodology of this research is descriptive and explanatory based on system methodology. The major findings are;

The success or failure of an organization depends greatly on the management, an unproductive and undisciplined. Many management know littler or nothing about human relations approach in management. They normally dack in the elementary principles of organizational behaviour there is no knowledge to link the employees with organizational rewards, unidentification of employee’s needs in order to motivate them to hard work.

Many workers shy away from the working period due to the skill on management. Many managers do not appreciate  the importance of performance valuation,  due to no proper supervision of the workers.

Recruitment pattern is another important finding. Most of the recruited workers are persons who do not have any idea of the job at all. If they are not close relations be sons-in-law, brother or sister in-law low productivity is assured due to no knowledge of the job. Majority of the new employed workers are not given proper orientation concerning the job and all other things that surrounds the job.

Lastly, there is poor division of labour as a result of small number of employees facing a great task. These will definitely lead to low productivity.

In accordance with above findings, the research workers dencluded that manpower planning and development is inevitable for small.

Finally, if the cases are supported with suitable solutions, workers will put more effort and higher productivity will be achieved.

 

 

 

TABLE OF CONTENTS

Chapter One

• Background of the study
• Statements of the problem
• Objectives of the study
• Significance of the study
• Scope and limitation of the study
• References

 

 

 

CHAPTER TWO

LITERATURE REVIEW

• Review of related Literature
• Origin of the study
• Sources of Manpower Development and Training in Nigeria
• The effects of manpower development and Training in Nigeria
• Manpower Planning, Training and Development of Flour Mill Emene Enugu
• Summary findings
• References

 

CHAPTER THREE

RESEARCH DESIGN M

• Research Design
• Sources of Data
• Method of data collection
• Population of the study
• Sample of the study
• Sampling Techniques
• Research Instrument used
• Method of data analysis

CHAPTER ONE

 

INTRODUCTION

In this chapter, it is going to cover the followings: the background of the study, statement of the problem, objectives of the study, significance of the study, scope and limitations of the study  and reference.

• BACKGROUND OF THE STUDY

In an organizational set up, the personnel manager is expected to help formulate manpower policies. to emphasis on division of labour presently, the duty of the personnel and remunerate employees.

Management in an organization is affected mostly due to misplacement of workers. Constantly, due to misplacement of workers. Constantly, experts ask whether to get the individual to fit into a job position or to design the job to suit the individual.

From observation, the management is to determine its manpower needs, the process by which management attempts to provide for its human resources to accomplish its task is term manpower planning or employment needs planning for their manpower needs.

Manpower planning is necessary in all organization because it is required for recruitment, without it, it  would be difficult to know the number of personnel required for recruitment, to be reassigned, due to retirement or need to be retired for better utilization. Manpower planning reduces excessive recruitment training and transfer and thereby saves management cost and  time.

‘Bruce’ observed that the major changes in population technological innovation, size and complexity of organizations have made informal methods of employment planning obsolete for all, but they very small and stand organization. In Nigeria where there is security of qualified manpower to fill existing positions the situation is more crucial.

Manpower planning aid an organization to start very early to seek for the positively of the future. It also helps in utilization of personnel available efficiently and effectively. Through this way, people in the organization that needs more training could be identified to upgrade their skill in other to assume more responsible positions.

 

 

 

• STATEMENT OF THE PROBLEM

The role of manpower planning development in an industry cannot be over emphasized.

Manpower as we know refer to all human resources in an organization, efficient utilization of this human resources in an organization leads to achieving the organizational objectives. A well planned manpower recruitment and training is needed to be actualizing in order to meet its aim, but the problem has always been who is to be recruited in order to meet the demand of the organization. The rec

STOCK MANAGEMENT IN THE HOTEL INDUSTRY.

A CASE STUDY OF ROYAL PALACE HOTEL ENUGU

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ACCOUNT NUMBER:  0115939447

First Bank:
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Account Name: 3059320631

We also accept :   ATM transfer , online money  transfer 

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ABSTRACT

This research work tagged: Stock Management In The Hotel Industry is intended to introduce the readers to the effective means of avoiding waste in their establishment and in order to avoid running under stock.

An objective looks at stock management in the hotel, the activities involved in controlling stock, and roles of the stock keeper at both hotel and other firms.

However, this work is organize into five (5) chapters

Chapter one (1) which is the introduction focuses on the background of the study, objectives of the study ,research questions significance of the study, scope and limitation of the study and operational definition of the concept and terms used in the study.

Chapter two (2) centers n the reviews of the related literature relevant to the field of study  among areas of related literature reviews include the concept and the need for Stock Management, Approaches to Stock Management, Cost of handling and storing stock, stock levels, Factors affecting the application of materials Management, Benefits of materials management concept.

Chapter three (3) deals with the methods of research used in carrying out the research works.

Where as chapter four (4) centers on the presentation and analysis of data that validate the research findings.

Chapter five (5) is the summary of the findings recommendation and conclusion and areas for further research.

TABLE OF CONTENT

CHAPTER ONE

Introduction

1.1     Background of the study

1.2     Statement of the problem  

1.3     Purpose of the study

1.4     Significance of the study

1.5     Research Questions

1.6     Scope of the study

1.7     Limitations

1.8     Definitions of terms

REFERENCE

CHAPTER TWO

• Literature Review,
• 1 The need for stock management

2.2     Approaches to stock management

2.3     Cost  of handling and storing stock

2.4     Stock levels

2.5     Factors affecting the application of materials management concept

2.6     Benefits of materials management concept

REFERENCES

CHAPTER THREE

3.0     Research methodology

3.1     Research design

3.2     Sources of Data: Primary and Secondary

3.3     Population of study.

3.4     Sample size determination

3.5     Instrument of Data collection

3.6     Questionnaire Administration and Retrieval

3.7     Validation of the instrument

3.8     Reliability of the Instrument

3.9     Method of Data treatment and Analysis

CHAPTER FIVE

Summary of findings, Recommendation,Conclusion and Areas for further Research

• Summary of findings
• Recommendation
• Conclusion
• Areas for further research

BIBLIOGRAPHY

APPENDIX

CHAPTER ONE.

 

INTRODUCTION

1.1                 BACKGROUND OF THE STUDY

The most significance and most valuable assets of any existing enterprise are inventory management because for an enterprise to be able to give accurate measurement and good description of her asset, inventory becomes the first to mention. This is of course, is so because the sale of inventory at a price is greater than total cost indicates an efficient merchandising, which is however is the primary source income generation.

These inventories are both assets and items held in the ordinary course of business or goods that will be consumed or used in the production of goods to be sold.

Geoffrey Merdith[1982] defined stock management as inventory operations as the combination of systems and processes involved with inventory management as well as the physical aspects of storage and material handling. The direction and control of activities with the purpose of getting the risk inventory in the right place, at the right cost. Effective stock management and security are imperative and must cover the whole supply chain through to the final distribution to customers .

From the clear point of view, inventories in management constitute and important asset. However , stock management is an area of accounting and financial data of goods being sold. The stock management is an area of accounting and financial data of goods being sold. The stock management system should ensure that initial low quantity of goods can be put best use.

Graham Buxton[1979] looked at stock management as the ability of a firm to ensure that stocks of a company’s products are made available on a consistent basis in the light of the company’s service policy to its market demand. Stock management is extremely important. The investment of inventories, the largest current assets in manufacturing and retail establishments and may also be a material portion of the company’s total assets.

So if unstable items have accumulated in the inventory, a potential loss exist and product ordered by potential customers are not available in the desired system, style, quantity, quality, sales is an inefficient purchasing procedure, faculty manufacturing techniques, inadequate sales efforts will thus all result in excessive and unstable inventories During prosperity when sales are high in many business, merchandise can be given off readily and quantities on the other hand may not appear excessive.

But when there is a slight downward inventories in the business cycle, many live merchandise move slowly, then stocks accumulate and bring about obsolescence. To achieve this, if not stopped completely, management should put much efforts and interest in inventory planning and control.

Duck-larkan emphasis on stock control so as the right materials are available at the right time, with the minimum of storage and investment. It is necessary to monitor those forecasts into action. A system must be installed to record stock levels, sanction the issue of stock and purchase replacement. The master document is the stock control card which continuously gives a record of the stock position for the item concerned including numbers outstanding or orders placed. A classification and codification is necessary both from the stock control and the stores affect.

In conclusion however, it is necessary to properly investigate and examine the real nature of stock management in the existing hotel and catering industries rank equally and favorably with their counterparts in the developed nations. Companies must keep accurate records for items in inventories and installed at customer sites knowing who has checked out, which equipment each morning and which asset is returned every evening is a critically inventory management.

• STATEMENT OF PROBLEM.

The following are the problems of this research.

Most hotels are faced with lack of fund to carry out enough stock control in order to minimize and to be able to fulfill their customers needs.

Stocks can costs a lots of money in tied up capital, storage costs and

deterioration

Lack of warehouse – Most firms are faced  with the problem of warehousing. Some hotels don’t have sufficient warehouse for storing their goods.

Poor store keeper- The hotel lack an

Continue reading STOCK MANAGEMENT IN THE HOTEL INDUSTRY. →

CONFLICT MANAGEMENT FOR EFFECTIVE PERFORMANCE IN AN ORGANIZATION

(A Case Study Of Union Bank of Nigeria)

 

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ACCOUNT NUMBER:  0115939447

First Bank:
Account Name: Chi E-Concept Int’l
Account Name: 3059320631

We also accept :   ATM transfer , online money  transfer 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

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Call Help Desk Line :  08074466939,08063386834.

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08074466939 Or 08063386834,   The Project Title  You  Selected On Our Website , Amount Paid, Depositor Name, Your Email Address, Payment Date. You Will Receive Your Material In Less Than 1 Hour Once We Confirm Your Payment.

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ABSTRACT

 

 

 

CHAPTER ONE

INTRODUCTION

1. BACKGROUND OF THE STUDY

The general view of managing conflict in an organization such as Union Bank of Nigeria Plc, the principles and sub-structures of the organisation are designed to provide the necessary vertical and horizontal links and inter-relationship that ensure the maximum potential for communication and understanding. Therefore, two parties must be involved in every existing organisation and for the survival and effectiveness of the organisation. The employer and the employee must cooperate to work together for the attainment of that organisational goal. Though in spite of the strong desire that exist among the parties, there are some problems that mar arise and these can result to conflict among them. The employer may be having interest detrimental to the employee or/and the desire of the employer and his employee are more or less unlimited.

 

 

1. HISTORICAL BACKGROUND OF THE STUDY

Union Bank of Nigeria plc was established in 1917 as a colonial Bank with its branch in Lagos in 1925. Barclay’s dominion colonial and overseas was formed to take over the activities of the bank. Between 1959 and 1970, fifty new branches were established. In 1969 the bank was legally incorporated in Nigeria as a wholly owned subsidiary of Barclays Bank International limited. The ownership structure remained unchanged until 1971 when 8.33% of the banks shares were offered to Nigerians. In the same year, the bank was listed on the Nigerian stock exchange. As a result of the Nigerian enterprises promotion decree of 1972, the Federal Government of Nigerian acquired 51.67% of the banks shares which left Barclays bank plc London with only 46%.

 

A landmark in the bank history occurred in 1979 when Barclays Bank sold 50% of its shareholding in the bank to Nigerians. This resulted in the change of the banks name to reflect its new image holding of Barclays Bank was disposed off in 1989. Today, Union bank is the oldest independent non – government banking institutes that are 100% owned and wholly managed by Nigerians. In 1986, it becomes the first bank in Nigerian to hit billion marks in savings deposits and in 1997, its saving deposits of N21.5 billion was also on industrial record. It has won the Nigerian stock exchange president’s merit award in the financial sector for a record of ten times. In 1994, it won the farmers of the year award in 17 Seventeen) out of the 36 states including Abuja, and it has won four out of the five editors of the award. Only recently, it was named by the bankers’ almanac the number one bank in Nigeria. Since its establishment in 1917, the bank has stood out strongly as a resilient institution which has served as a veritable hub of the financial system.

The bank remains a giant, not only in Nigeria, but also in Africa it if referred to as “Big, strong and Reliable”. The banks new head office building, a 32 storey edifice is arguably the tallest and the most beautiful concrete structure along the west coast of Africa. Union Bank of Nigeria plc is a leading Nigerian

 

 

 

Continue reading CONFLICT MANAGEMENT FOR EFFECTIVE PERFORMANCE IN AN ORGANIZATION →

Conflict Resolution as a Tool for Effective Management

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CHAPTER ONE

INTRODUCTION

1. Background of the Study

Conflict is inevitable in every society as well as organization. It occurs within groups individuals, organization, government and even among family members. Conflict between groups or organization. Potentially improves team dynamism (Mary Ann 2000). Conflict management skills is necessary for management of conflict in any organization. For any organization to be effective and efficient performing of its activities. Here is the need for mutual co-existence and understanding among members of the organization. However, conflict within an organization can emerged as a result of individuals difference, ambitions or from villainy between sub-groups or factions (Dennis, 2006).

 

Conflict is generated from emotions and frustration and has a detrimental impact on group or organizational outcomes i.e. information processing ability. Cognitive function of group members, attribution of group members behavior group loyalty. Work group commitment intent to stay in the present organization and job satisfaction (Jameson 2007).

 

Organizational conflict is a state of discord caused by the actual or perceived opposition of needs, value and interests between people working together. Conflict takes many forms in organization there is the inevitable clash between formal authority and power and those individual and group. Affected most organizational conflict are as a result of agitation by workers unions for improve condition of service and other welfare packages.

 

In the recent past organize labour, government and owners of enterprise have been constraint with the problem of industrial conflict, hence conflict resolution as activities of industrial relation become very necessary following the disagreement between workers and management repetition (employer and employee) on the matter pertaining to either policy formulation on the welfare of workers in an organization or workers participation in decision making process on matters that boarders on their interest and welfare.

 

Jornab (2007), urges that agitation by worker unions for improved condition of service and other welfare package are almost always not in consonance with the interest and expectation of employers the very foundation of industrial conflicts.

Hence, the need to examine conflict resolution as a tool for effective management in SSABML very imperative.

 

 

1. Statement of Problem

Productivity in most organization have comparatively taken a nosedive sequence to frequent industrial conflict, the frequent agitation by workers for improved working condition and other workers interest and right. Hence optimal productivity has been hampered because of frequent industrial conflict as such many organizations has restored to different means of resolving such conflict because of its intended negative consequences such as down toll, which will affect sales, production decline, patronage and profit margin.

 

 

 

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