APPLICATION OF KNOWLEDGE MANAGEMENT TOOL FOR IMPROVEMENT IN GUARANTY TRUST BANK PLC
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ABSTRACT
The title of this project is “Application of knowledge management tool for improvement in GTB plc. The main objectives of this study among others, is to find out, if the organization has a formulated systematic process and strategies with regards to the acquisition, sharing and evaluation of knowledge available within the organization. In other to achieve these objectives, a research question was formulated and administered to examine that the organization has formulated systematic process for acquisition, sharing and evaluation of knowledge. Questionnaire was used as instrument for data collection. The Likerts 5 point scale and mean score methods were used to analyze the data. One of the findings was that, the style of management helps in the acquisition, sharing and evaluation of knowledge available within the organization. In conclusion, laid-down processes and strategies for acquisition, sharing and evaluation of knowledge for proper flow of information for teamwork and greater results. It is recommended that benefits and importance of knowledge management should be clearly explained to the employees for better outcome of result.
CHAPTER ONE
Introduction
1.1 Background of the study – – – – – 1
1.2 Statement of the Problems – – – – – 3
1.3 Objectives of the Study – – – – – 4
1.4 Significance of the study – – – – – 5
1.5 Research Questions – – – – – – 5
1.6 Scope of the Study – – – – – – 6
1.7 Limitation of the Study – – – – – 6
1.8 Definition of Terms – – – – – – 6
CHAPTER TWO
Literature Review
2.1 Introduction – – – – – – 7
2.2 Conceptual Definition – – – – – – 7
2.3 Knowledge Management – – – – – 8
2.4 Objectives of Knowledge Management – – – 11
2.5 Dimension of Knowledge – – – – – 12
2.6 Strategies for Knowledge Management – – – 15
2.7 Motivation as tool for Knowledge Management – – 16
2.8 Technology use in Knowledge Management – – 20
2.9 Knowledge Leader – – – – – – 21
2.10 Knowledge Management System – – – – 24
2.11 Benefits of Knowledge Management – – – 27
2.12 Summary of the Chapter – – – – – 27
CHAPTER THREE
Research Methodology
3.1 Introduction – – – – – – – 28
3.2 Research Design – – – – – – – 28
3.3 Area of Study – – – – – – – 28
3.4 Population of the Study – – – – – 28
3.5 Sample and Sampling Techniques – – – – 29
3.6 Instrument of Data Collection – – – – 29
3.7 Validation of Instrument – – – – – 29
3.8 Reliability of Instrument – – – – – 29
3.9 Method of Data Collection – – – – – 29
3.10 Method of Data Analysis – – – – – 30
CHAPTER FOUR
Data Presentation and Analysis
4.1 Introduction – – – – – – – 31
4.2 Characteristics of Respondents – – – – 32
4.3 Data Presentation and Analysis – – – – 34
4.4 Summary of Findings – – – – – – 44
4.5 Discussion of Findings – – – – – – 45
CHAPTER FIVE
Summary, Conclusion and Recommendation
5.1 Summary – – – – – – – – 47
5.2 Conclusion – – – – – – – – 48
5.3 Recommendation – – – – – – 49
Bibliography – – – – – – – – 51
Appendices – – – – – – – – 53
CHAPTER ONE
- BACKGROUND OF THE STUDY
Knowledge management was scientific discipline in earlier 1990s, supported solely by practitioners after sometime Leif Eduinsson of Sweden, the world’s first chief knowledge officer (CKO) became interested in not only practical but also theoretical aspects of knowledge management.
Knowledge management (km) comprises ranges of strategies and practices used in an organization to identify, create, represent, distribute and enable adoption of insights and experiences, such insight and experience comprises knowledge either embodies in individuals or embedded in organization as a practice or process.
Knowledge management includes courses taught in the field of business administration, information system, management and library and information sciences but more recently other fields have started contributing to knowledge management research. These include information and media, computer science and public policy.
Knowledge management focuses on organizations objectives such as to improve performance, competitive advantages, innovation etc. however, knowledge management has a lot to challenges in accessing relevant knogwledge due to lack of skills in using various technologies tools and difficulties in implementing knowledge management within organization due to language usage e.t.c.
The reason for this study to see if organizations apply knowledge management and how well it has improved their organization and even employees.
HISTORICAL OF GTB
Guaranty Trust Bank is one of the best banks in Nigeria. Its started it formal banking in 1991. It has many branches in Nigeria and also has in Gambia, Liberia, Ghana, United Kingdom etc. it has received best bank and customer friendly awards. Guaranty Trust Bank’s license was approved on the 1st of August, 1990, and six months after its doors was opened to the public for business at 8.00am on Monday, the 11th of February, 1991. At it new redesigned head office building christened the plaza, at No. 6 Adeyemo Alakija, Victoria Island.
Fola Adeola and Tayo Aderinokun are the main founder of Guaranty Trust Bank plc. Both resigned from a merchant bank after seeing that the bank was collapsing due to management problems.
“Fola Adeola initiated the suggestion of the name “Guarantee Trust” due to the acronym that it could be easily remembered: Along the line a suggestion came from Gbolade Osibodu, the word “Guarantee” was change to “Guaranty” to further underscore the defining ethics of the new venture. Adeola and Aderinokun came from both NAL merchant bank and continental merchant bank and the consensus was that the new venture should be a commercial bank.